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Refund Policy

Effective Date: July 18, 2025
Last Updated: July 18, 2025
 

1. Overview

This Refund Policy outlines the terms and conditions under which Technique Sales may provide refunds for consulting services. As a professional consulting firm, we are committed to delivering high-quality services and maintaining client satisfaction.
 

2. Service-Based Business Model

Technique Sales provides professional consulting services including sales consulting, strategic partnership development, CRM implementation, and related business advisory services. Our services are delivered through a combination of analysis, strategy development, implementation guidance, and ongoing support.
 

3. Consultation and Discovery Phase

Initial Consultation

  • Free 30-minute consultations are provided at no charge and require no refund consideration

  • Paid discovery sessions or assessments may be subject to specific refund terms outlined in the individual service agreement

Discovery Phase Refunds

If a client is not satisfied with our initial discovery or assessment work, we will:

  • Provide a full refund within 7 days of the discovery phase completion

  • Require written notice of dissatisfaction within 5 business days of delivery

  • Work with the client to understand and address any concerns before processing a refund
     

4. Ongoing Consulting Services

Project-Based Services

For fixed-scope consulting projects (Partnership Development, Technology Sales Transformation, etc.):

  • Within 14 days of project start: Full refund minus any work completed and documented

  • After 14 days: Prorated refund based on work not yet completed

  • After 50% completion: No refund available, but we will work to address any concerns

Retainer-Based Services

For ongoing consulting services (Executive Sales Coaching, monthly retainers):

  • Current month: No refund for the current month's services

  • Future months: Full refund for any prepaid future months

  • 30-day notice: Required for cancellation of ongoing services
     

5. Refund Request Process

To request a refund, clients must:

  1. Submit written request via email to sales@techniquesales.com

  2. Provide specific reasons for the refund request

  3. Include project details and timeline of services received

  4. Allow 5-10 business days for review and response

  5. Participate in good faith in resolving any service concerns
     

6. Refund Conditions

Eligible for Refund

  • Services not delivered as outlined in the consulting agreement

  • Failure to meet agreed-upon deliverables within specified timeframes

  • Documented breach of service agreement by Technique Sales

  • Mutual agreement to terminate services early

Not Eligible for Refund

  • Change of mind after services have been delivered

  • External factors beyond our control affecting project outcomes

  • Client non-participation in the consulting process

  • Failure to provide necessary information or resources

  • Market conditions or competitive factors affecting results

  • Services delivered as agreed but results not meeting client expectations
     

7. Refund Processing

Timeline

  • Refund requests will be reviewed within 5 business days

  • Approved refunds will be processed within 10 business days

  • Refunds will be issued to the original payment method

Partial Refunds

When applicable, partial refunds will be calculated based on:

  • Hours of work completed

  • Deliverables provided

  • Resources expended

  • Value delivered to date
     

8. Dispute Resolution

Internal Resolution

Before requesting a refund, we encourage clients to:

  • Communicate concerns directly with our team

  • Allow us the opportunity to address any issues

  • Work collaboratively to find solutions

Mediation

If internal resolution is not successful, disputes may be resolved through:

  • Professional mediation services

  • Industry-standard arbitration processes

  • Good faith negotiation between parties
     

9. Service Guarantees

Our Commitment

While we cannot guarantee specific business outcomes, we guarantee:

  • Professional service delivery according to agreed-upon standards

  • Timely communication and responsiveness

  • Adherence to project timelines and deliverables

  • Confidentiality of all client information

Performance Standards

Our services are delivered according to:

  • Industry best practices

  • Professional consulting standards

  • Individual service agreements

  • Ethical business practices
     

10. Modification of Services

Scope Changes

  • Changes to project scope may affect refund eligibility

  • Additional services or expanded scope may require separate agreements

  • Scope reductions may result in partial refunds of unused services

Timeline Extensions

  • Client-requested timeline extensions may affect refund policies

  • Delays caused by client factors may impact refund eligibility
     

11. Force Majeure

Refunds may not be available when service delivery is affected by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Government regulations

  • Technology failures

  • Health emergencies

  • Other unforeseeable events
     

12. Contact Information

For refund requests or questions about this policy:

Technique Sales
Salt Lake City, UT
Email: sales@techniquesales.com
Phone: 801-477-0155

Please include "Refund Request" in your email subject line.
 

13. Policy Updates

This Refund Policy may be updated from time to time. Clients will be notified of any material changes. The most current version will always be available on our website.
 

14. Governing Law

This Refund Policy is governed by the laws of the State of Utah. Any disputes arising from this policy will be resolved in the appropriate courts of Utah.

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